How To Auto Assign Tickets In Zendesk

How To Auto Assign Tickets In Zendesk

1. Log in to Zendesk: Access your Zendesk account.
2. Go to Admin Center: Click on the gear icon to open settings.
3. Select Business Rules: Find the 'Business Rules' section in the menu.
4. Choose Triggers: Click on 'Triggers' to set up automation rules.
5. Create a New Trigger: Click on 'Add Trigger' to start a new rule.
6. Name Your Trigger: Give your trigger a clear and descriptive name.
7. Set Conditions: Define conditions for when tickets should be auto-assigned.
8. Choose Actions: Select 'Assign to' and pick the agent or group.
9. Save Your Trigger: Click 'Save' to activate your auto-assignment rule.
10. Test the Trigger: Create a test ticket to ensure it auto-assigns correctly.