How To Integrate Google Forms With Zendesk

How To Integrate Google Forms With Zendesk

1. Create a Google Form: Start by designing your form with the questions you need.
2. Access Google Forms Settings: Click on the settings gear icon in the top right corner.
3. Enable Notifications: Go to the "Responses" tab and enable email notifications for new responses.
4. Use Google Sheets: Link your Google Form to a Google Sheet to collect responses.
5. Open Google Sheets: Access the linked Google Sheet where responses are stored.
6. Install Zapier: Create a Zapier account if you don’t have one already.
7. Create a New Zap: Start a new Zap and choose Google Sheets as the trigger app.
8. Select Trigger Event: Choose "New Spreadsheet Row" as the trigger event.
9. Connect Google Sheets: Link your Google Sheets account to Zapier.
10. Set Up Trigger: Select the specific Google Sheet linked to your Google Form.
11. Choose Zendesk as Action App: Select Zendesk as the app where you want to send data.
12. Select Action Event: Choose "Create Ticket" as the action event in Zendesk.
13. Connect Zendesk Account: Link your Zendesk account to Zapier.
14. Map Form Fields: Match Google Form fields to Zendesk ticket fields.
15. Test Your Zap: Run a test to ensure data flows correctly from Google Forms to Zendesk.
16. Turn On Your Zap: Activate your Zap to start the integration process.