How To Integrate Email Parser With Zendesk

How To Integrate Email Parser With Zendesk

1. Choose an Email Parser: Select an email parser tool that suits your needs.
2. Create an Account: Sign up for an account on the email parser platform.
3. Set Up Email Parsing Rules: Define rules to extract relevant data from incoming emails.
4. Connect to Zendesk: Find the integration option for Zendesk in your email parser settings.
5. Generate API Token: Create an API token in your Zendesk account for authentication.
6. Input API Token: Enter the generated API token into the email parser integration settings.
7. Map Fields: Match the parsed data fields to the corresponding Zendesk ticket fields.
8. Test the Integration: Send a test email to ensure data is correctly parsed and sent to Zendesk.
9. Monitor and Adjust: Regularly check the integration and make adjustments as needed.