How To Create A New Ticket In Zendesk

How To Create A New Ticket In Zendesk

1. Log In: Access your Zendesk account with your credentials.
2. Navigate to Tickets: Click on the "Tickets" tab in the main menu.
3. Select New Ticket: Click on the "Add" or "New Ticket" button.
4. Fill in Details: Enter the customer's information and issue description.
5. Assign Priority: Choose the urgency level for the ticket.
6. Add Tags: Include relevant tags for better organization.
7. Attach Files: Upload any necessary documents or images.
8. Review: Double-check all entered information for accuracy.
9. Submit Ticket: Click the "Submit" button to create the ticket.