How To Close A Ticket In Zendesk

How To Close A Ticket In Zendesk

1. Log In: Access your Zendesk account.
2. Navigate to Tickets: Go to the "Tickets" section from the dashboard.
3. Select the Ticket: Click on the ticket you want to close.
4. Review the Ticket: Ensure all issues are resolved and customer feedback is noted.
5. Change Status: Find the status dropdown and select "Closed."
6. Add a Comment (Optional): Write a final note if needed.
7. Save Changes: Click the "Submit" or "Save" button to finalize.

Tips for Closing Tickets Effectively

1. Follow Up: Ensure customer satisfaction before closing.
2. Document Issues: Keep notes for future reference.
3. Use Tags: Tag tickets for better organization.