How To Add Macros In Zendesk

How To Add Macros In Zendesk

1. Log in to Zendesk: Access your Zendesk account.
2. Go to Admin Center: Click on the gear icon to open settings.
3. Select Macros: Find the "Macros" option under the "Business Rules" section.
4. Click on Add Macro: Hit the "Add macro" button to create a new one.
5. Name Your Macro: Give your macro a clear and descriptive name.
6. Set Conditions: Define when the macro should be applied.
7. Add Actions: Specify what the macro will do (e.g., send a response).
8. Save Your Macro: Click "Save" to store your new macro.
9. Test Your Macro: Use it in a ticket to ensure it works as intended.