How To Add Agents In Zendesk

How To Add Agents In Zendesk

1. Log In to Zendesk: Access your Zendesk account with your credentials.
2. Go to Admin Center: Click on the gear icon to open the Admin settings.
3. Select People: Find and click on the "People" option in the sidebar.
4. Click on Add User: Look for the "Add User" button and click it.
5. Enter Agent Details: Fill in the agent's name, email, and role.
6. Set Permissions: Choose the appropriate permissions for the agent.
7. Save Changes: Click the "Save" button to add the agent to your team.
8. Notify the Agent: Optionally, send an email to the new agent with their login details.