How To Add A View In Zendesk

How To Add A View In Zendesk

1. Log In: Sign in to your Zendesk account.
2. Navigate to Admin: Click on the gear icon to access the Admin settings.
3. Select Views: Find and click on the "Views" option under the "Manage" section.
4. Click on Add View: Hit the "Add View" button to create a new view.
5. Name Your View: Enter a descriptive name for your new view.
6. Set Conditions: Define the conditions for tickets to appear in this view.
7. Choose Columns: Select which columns you want to display in the view.
8. Set Permissions: Decide who can see this view (agents or admins).
9. Save Your View: Click the "Save" button to finalize your new view.
10. Test Your View: Check the view to ensure it displays the correct tickets.