How To Integrate Slack With Zendesk

How To Integrate Slack With Zendesk

  1. Log in to Zendesk: Access your Zendesk account.
  2. Go to Admin Settings: Click on the gear icon in the sidebar.
  3. Select Integrations: Find the "Integrations" section in the settings menu.
  4. Search for Slack: Look for the Slack integration option.
  5. Click on Install: Follow the prompts to install the Slack integration.
  6. Authorize Slack: Connect your Slack account by granting necessary permissions.
  7. Configure Settings: Set up how you want notifications to appear in Slack.
  8. Test the Integration: Send a test notification to ensure everything works.
  9. Save Changes: Confirm and save your integration settings.
  10. Start Using: Begin receiving Zendesk notifications in your Slack channels.