How To Integrate Slack With Freshdesk

How To Integrate Slack With Freshdesk

  1. Log in to Freshdesk: Access your Freshdesk account.
  2. Go to Admin Settings: Click on the gear icon in the sidebar.
  3. Select Integrations: Find the Integrations section in the Admin panel.
  4. Choose Slack: Look for Slack in the list of available integrations.
  5. Click on Install: Start the installation process for the Slack integration.
  6. Authorize Slack: Sign in to your Slack account and grant permissions.
  7. Configure Settings: Set up notification preferences and channel settings.
  8. Test the Integration: Send a test message to ensure everything is working.
  9. Save Changes: Confirm your settings and save the integration.
  10. Start Using: Begin receiving Freshdesk notifications in Slack!